refund policy
EFFECTIVE: 2026-05-03
short version: 7 days, full refund, provided you have not clicked the download link. once the file is downloaded, the sale is final. this is industry standard for digital goods and how we keep prices low.
eligible for refund
- within 7 calendar days of purchase, AND
- download link has not been clicked (server logs the first click), AND
- you contact support@skillor.app from the email used at checkout, with the paypal transaction id.
not eligible
- more than 7 days after purchase.
- download link has been clicked (file delivered).
- chargebacks filed without contacting support first will be disputed.
how to request
1. email support@skillor.app from the purchase email.
2. subject: 'refund request — [paypal transaction id]'.
3. include reason (optional but appreciated for product feedback).
we reply within 24 hours. approved refunds processed via paypal within 3 business days.
library refunds
library ($99) refunds follow the same rules: full refund within 7 days if no skill in the library has been downloaded. if any single skill in the library has been downloaded, the library is considered delivered and is non-refundable.